Collections and Commercial Losses - Korporata Energjetike E Kosoves

The assignment involved the following tasks:

• Reviewing the current processes and procedures for collection activities within commercial operations while identifying opportunities for improvement.
• Performing field audits by gathering customer and meter information allowing the SEETEC expert to gather actual information on the line and analyze the accuracy of metering and consumer data files.
• Providing information relating to illegal connections and bypassed meters for a “representative sample” of feeders which would allow for the extrapolation of information in predicting a more accurate level of non-technical losses including thefts throughout KEK.
• Scheduling and performing meter reading, reviewing field work, formatting meter reading information for data entry and following up on exception reports.
• Training and leading field connection and disconnection crews in a very successful pilot programme of customer interaction and enforcement that was sustainable.